Would them telling you to worry change anything? What do you want them to do? I would like to hear your solutions.
My solution is a PR campaign extolling the virtues of hand washing, an amping up of what you already see in doctors' offices regarding face masks when you're coughing or sneezing (no, it's not airborne, but yes, the mucus has to land somewhere, so why not use a barrier?), get out the information that simple household bleach will kill the virus in case anyone has to do a clean up. Everyone can "raise awareness" about their pet causes, so why not "raise awareness" about this? Put out easily digestible, legitimate information in layman's terms that the ignorant masses can understand.
For those who are exposed, adopt a uniform policy across the board of how to monitor and enforce that standard. From what I've read on the news, they're shooting from the hip and not really doing a great job at it.
Then again, dumbasses outnumber people who can actually process even rudimentary information exponentially, so I guess "Nothing to see here" is just as good as anything.