I wasnt really wanting to create an entirely new thread for this since I feel like I spam this section of the forums semi-regularly, but I wasnt sure of where to put it. Anyways onto the subject.
I've been advancing through my job field relatively rapidly in the past year and with that has come new responsibilities, roles to perform in, and people to lead. While I feel like I have developed as a leader a lot more than when I first started and picked up on small nuances to increase my performance and of those around me, I've ran into a wall so to speak.
Recently I've had multiple issues with a manager beneath me in regards to not following procedures, treating the people who work beneath her poorly, and playing the blame game when questioned about her results.
I've tried being understanding and given her some scenarios of what I have had to deal with that mirrored her own problems, I've also tried holding her directly accountable when the situation awarded it, I've also tried to have her look at the situation from the crewmembers position. Each and everytime is met with either, extreme measures of defense and blaming anyone around her, regardless of how absurd the accusation may be, or just a shoulder shrug of "well shit". With zero change in behavior following up. I understand completely that sometimes Murphy's Law rules the day, and sometimes plan F is going to fail as well and all you can do is just finish the day and look back on what could have been done better. But there comes a point where not everything can be blamed on Murphy.
I'm lost as to how I should coach and train her to change her current routine, I feel greatly for the crewmembers in our store because I've been in their shoes where I've had really shitty leaders and honestly it sucks and makes the job not worth doing or caring about and that is unacceptable.
Anyways, has anyone here had experiences with a situation like this and if so, what have you guys done to help alleviate it?
I've been advancing through my job field relatively rapidly in the past year and with that has come new responsibilities, roles to perform in, and people to lead. While I feel like I have developed as a leader a lot more than when I first started and picked up on small nuances to increase my performance and of those around me, I've ran into a wall so to speak.
Recently I've had multiple issues with a manager beneath me in regards to not following procedures, treating the people who work beneath her poorly, and playing the blame game when questioned about her results.
I've tried being understanding and given her some scenarios of what I have had to deal with that mirrored her own problems, I've also tried holding her directly accountable when the situation awarded it, I've also tried to have her look at the situation from the crewmembers position. Each and everytime is met with either, extreme measures of defense and blaming anyone around her, regardless of how absurd the accusation may be, or just a shoulder shrug of "well shit". With zero change in behavior following up. I understand completely that sometimes Murphy's Law rules the day, and sometimes plan F is going to fail as well and all you can do is just finish the day and look back on what could have been done better. But there comes a point where not everything can be blamed on Murphy.
I'm lost as to how I should coach and train her to change her current routine, I feel greatly for the crewmembers in our store because I've been in their shoes where I've had really shitty leaders and honestly it sucks and makes the job not worth doing or caring about and that is unacceptable.
Anyways, has anyone here had experiences with a situation like this and if so, what have you guys done to help alleviate it?
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