There is seemingly a mad dash to embrace AI, no matter what for fear of being left behind. It doesn't always make sense.
As an example, last night I visited my local DQ to get a Blizzard, because, well isn't it obvious? Anyway, the voice from the drive thru board was clearly AI.
The funny thing is they tried to make the voice sound like the tone and IQ of the type of worker you'd expect at the DQ drive thru. In this case, it was clearly modeled on the voice of a black woman. When I got to the window, it was a young, white dude working. At least 4 other people working behind the counter...it wasn't busy.
I asked the kid if the AI order taker was helpful in making his job more efficient (because it didn't get me my order any quicker -- and they weren't busy). His response was "Meh, maybe a little. I don’t have to enter the order". What a rousing endorsement.

So, basically they're paying him to basically stand there, take my payment card (which really doesn't need to have a human interaction), and pass me my order. Interesting...and strange. I didn't like it.