Serving our customers
We believe our role serving customers and the community during this time is a critical one, and we want to make sure our customers can get the items they need, when they need them. As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers. So in the short term, we are making the decision to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. We are working around the clock with our selling partners to ensure availability of these essential products, and continue to bring on additional capacity to deliver customer orders. March 17, 2020.
While Amazon will continue taking orders and shipping items from across our store, customers ordering items they don’t need immediately have the opportunity to help others by choosing No-Rush Shipping. Selecting the No-Rush option enables us to consolidate orders and make fewer stops in neighborhoods throughout the week, and most importantly, serve customers with the most critical needs first. March 17, 2020.