HeloM, I've called them and never had an issue. The email thing is odd and counter to my experiences with them.
like I said earlier, it's completely opposite my experiences as well. until this email issue, every time I call or email, I get some of the best, helpful service a customer could ask for, and with emails it's a 48-hour or less turn-around, sometimes even same day. I'm not horribly picky, I know they're a busy lot - but all i needed was a silly buckle. While I'm not someone who's quick to write someone off for one mistake, I do think it's odd they haven't responded to 3 emails in the course of almost 2 months. So, since I don't really want to wait forever for a 50 cent buckle, I just ordered a few from Eagle Industries.
Perhaps next time my luck will be better? Even a great vendor like TT can't be perfect 100% of the time. shit happens, after all. :) glad you like your ruck. I had the same thought you id when I first saw mine - WTF do I do with all that space?? As if they had been listening the entire time, 3ID gave me an answer a month later - "Hurricane Relief". :uhh: but I can't say enough good stuff about my MALICE. the only think I would change on it has absolutely nothing to do with the ruck, but with the ALICE frame itself. I'm thinking either Mystery Ranch or LBTC ruck suspension. I know a couple/few guys on here (Crip, where are you....) swear by MR for ruck frames/rucks, and EATIII has the LBTC suspension system. I'm holding off til I can justify the ducats for it.
