I'll only answer the first question since it can somewhat be applied to the civilian world.
I think its perfectly fine, as bosses, managers, leaders we need to demonstrate a clear and consistent basis on how we deal with things whether it be training, new system implementation, or promotions. When you start to base your practice on what is essentially hearsay it opens up the potential for a ton of problems. Keep everything documented that way you have verifiable background to look back at whether it be for commendation or disciplinary actions.
I do have one issue when it comes his statement, it can be loosely interpreted that he is ok with certain things not being documented because as he said if its not written down it never happened. I may be reading too much into it but that's a slight impression I got from reading through it again.
I think its perfectly fine, as bosses, managers, leaders we need to demonstrate a clear and consistent basis on how we deal with things whether it be training, new system implementation, or promotions. When you start to base your practice on what is essentially hearsay it opens up the potential for a ton of problems. Keep everything documented that way you have verifiable background to look back at whether it be for commendation or disciplinary actions.
I do have one issue when it comes his statement, it can be loosely interpreted that he is ok with certain things not being documented because as he said if its not written down it never happened. I may be reading too much into it but that's a slight impression I got from reading through it again.