Shortly after Mary West bought health insurance, she realized there was a problem.
For years, the Spartanburg resident was treated by a doctor at Spartanburg Regional Healthcare System.
Now that she has a shiny new health insurance card in her pocket, she will have to find somewhere else to receive care.
“I have to find a different health care provider,” she said. “It's frustrating.”
West, who struggles with diabetes and high blood pressure, was a client at AccessHealth, a non-profit that links lower income patients to affordable options. Through AccessHealth, she was seeing a primary care doctor at Spartanburg Regional.
Then, she bought an insurance plan via healthcare.gov.
She chose Consumers' Choice, one of three insurance providers with plans on the exchange. BlueCross BlueShield (which has two plans) and Coventry, which was acquired by insurance giant Aetna last year, are the other two. Consumers' Choice has sold more plans than any other provider on the marketplace, according to a company spokesperson.
What West learned after she bought insurance caught her by surprise.
“Consumers' Choice (representatives) told me I could go to Regional, but I was going to have to pay out of pocket,” West said.